Job Description for Guest Services Representative

Reports to: Guest Services Supervisor
Job Location: Dubois, Wyoming

Purpose:
Greet and assist guests as they arrive at the museum, with additional duties including selling and collecting admission tickets and gift shop merchandise, operating Point of Sale (POS) equipment, and directing guests to museum galleries and common areas. This role requires knowledge of guest service principles and practices, including assessing guest needs, meeting quality service standards, and evaluating guest satisfaction to ensure a professional and welcoming experience.

Job Requirements
• Greet guests visiting the museum or attending entertainment events
• Operate POS system at Guest Services Desk
• Facilitate admission sales and verify entry credentials for guests.
• Manage the collection of admission tickets and visitor passes.
• Walk or stand for extended periods of time
• Sell and collect admission tickets and passes from guests
• Direct guests to galleries, theater, restrooms, gift shop, and other facilities on campus
• Provide information of museum to guests based on the script per supervisor.
• Follow directions of supervisor
• Maintain professional conduct and ensure adherence to Employee and Guest Services Handbook.
• Provide assistance with guests’ needs
• Stock and aid in gift shop inventory
• Conduct light housekeeping such as restocking restrooms, emptying trash cans, light dusting and vacuuming

Additional Information
• Full or Part-time positions available
• U.S. Military Veterans encouraged to apply
• Compensation: Starting at $17/hr
• Please send resume to: Info@nmmv.org